Terms of Service

1. Acceptance of Terms

By accessing or using Lanad (“the Service”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Lanad is a Software as a Service (SaaS) platform that enables businesses to automate and manage customer conversations on WhatsApp using artificial intelligence.

3. Eligibility

You must be at least 18 years old and legally able to operate a business to use Lanad.

4. Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity occurring under your account.
• You must provide accurate and up-to-date information.

5. WhatsApp & Meta Compliance

You agree to use Lanad in compliance with WhatsApp Business Platform policies and Meta Platform Terms. You must obtain all necessary permissions from your customers before messaging them.

6. Prohibited Use

• Sending spam or unsolicited messages
• Violating WhatsApp or Meta policies
• Using the service for illegal or fraudulent activities
• Attempting to bypass system limits or security

7. Service Availability

We aim to provide reliable service but do not guarantee uninterrupted or error-free operation. Maintenance, updates, or technical issues may result in temporary downtime.

8. Payments & Suspension

Failure to pay for the service may result in temporary suspension or limitation of AI automation features. Access to the dashboard may also be restricted.

9. Data & Privacy

Your use of the Service is also governed by our Privacy Policy.

10. Termination

We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.

11. Limitation of Liability

Lanad is provided “as is”. We are not liable for indirect, incidental, or consequential damages resulting from the use of the Service.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the Service constitutes acceptance of the updated Terms.

13. Contact